Policies, Procedures & The Law
“Protect Your Website”
Terms & Conditions
This Services Agreement (the “Agreement”) contains the complete terms and conditions which govern your use of Web hosting, Domain Registrations, e-commerce, Dedicated Servers, and other services provided by STARIZ DOT NET (the “Services”). In this Agreement, “STARIZ DOT NET”, “STARIZ”, “we”, “us” means STARIZ DOT NET and “Client”, “you”, or “your” means you. By buying any of our hosting package, you acknowledge that you have read the Agreement, and you agree to its terms, conditions and all policies. Failure to comply with these terms and conditions may result in account suspension or termination, the determination made at the sole discretion of Hoster, on a case-to-case basis.
In addition to the following, the Acceptable Use Policies provide more detailed information regarding what is acceptable use of our products and services.
Other Important Info
Please note that accounts terminated due to violation of our terms and conditions found below e.g. the customers lack of knowledge or experience with web basics.
Website / CPanel / Webmail not working issue
Incase of three invalid login on cpanel or webmail by a client or any other person, we block their IP address so website not remain present on their IP address as well as CPanel and Webmail become invalid, but from other IP address website and other services running fine. So whenever this happen with you, contact us at 0333-3098070 and let us know your IP address so we unblock them.
To find out your current IP address visit: www.catchmyip.com
Email Issue on Shared Hosting
If your web site hosted on a shared server then the email server could be overloaded sometimes. An email server has to make an outgoing connection to send each email message. When an email server has many requests for sending email, the emails are held in a Mail queue and sent out a one at a time. An overloaded server with many mail requests will cause a delay in sending mail. Sometimes a spammer will find an exploit in one of the web sites on the server and start sending massive amounts of spam. This will overload the mail server. If your mail is being delayed, you should make a complain so we can check the server logs and Mail queue.
Acceptable Usage and Content Policy
Strictly prohibits any account hosted on our servers from containing certain types of material. These include, but are not limited to: This includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of STARIZ DOT NET.
Illegal Material or Activity
This includes any material considered illegal by the governing body e.g. commercial music, audio, video files, copyrighted material. Sale of any controlled substance without prior proof of appropriate permit(s). Proxy Scripts/Anonymizers. Anonymous or Bulk SMS Gateways.
This includes pirated, nulled, hacking, ip spoofing, password cracking scripts or software.
This includes any material, which is meant to harm, bash, offend, or pull down another group, be it political, religious, racial, sexual, or otherwise.
ICANN Registrant Rights and Responsibilities
Strives to ensure the domain Registrants and Resellers need are always fulfilled. You may ask to read the ICANN’s directions and policies on your rights and responsibilities as Registrant of domain.
UCE (Unsolicited Commerce Email) – SPAM Policy
Spamming is the sending of unsolicited e-mail, to persons the sender does not know or have prior consent to send the message to. We have a very strict spam protection policy. This also includes sending unsolicited advertisements to newsgroups, email addresses and/or generating a high volume of outgoing email. There are many ways that someone can hide their identity on the Internet, and we are aware of these ways, so be assured that your account would not be terminated until we are not fully sure that they have indeed abused our services. Sending mails through script should always be less than 500 in an hour, consistant violation of this limit will result in account suspension. Also you should script your emails to be sent in intervals of at-least 7 to 10 seconds apart so there is not undue load on the server. Any account found in violation of this will be cancelled immediately.
Please report any instances of spamming to firstname.lastname@example.org, with as much details as possible, by clearly identifying the source of the spam email account.
Disk Space Abuse (For unlimited Hosting & Bandwidth clients)
The space we provide for hosting should not be used as a storage medium for your files or data. At least 90% of your web pages must be ‘linked’ with files (GIF, JPEG, etc.) stored on Host servers. Website that are found to contain either/or no HTML documents, a large number of unlinked files or videos over 30MB are subject to files deletion or account cancelation. As well as Unlimited Hosting Accounts are also bound with fair use policy which include 10GB – 20GB as per the Package.
Account Resources Abuse
Continuous overuse of server resources may also result in account suspension / termination. Any account using 25% CPU / Memory resources for more than 60 seconds, resulting from the single or combined use of FTP, CGI Scripts, HTML or MySql resources will result in account suspension.
Technical Support Boundaries
STARIZ DOT NET provides technical support for you that encompasses within our area of expertise only. Such expertise includes assistance, installation, troubleshooting, and debugging, and any other hosting related issues. However, in under no circumstances is STARIZ DOT NET neither obligated to help you in providing assistance for any coding related issues, errors produced by any applications.
Backups and Data Loss
You use our services on your own sole risk. STARIZ is not responsible for files, data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate local backups of files and data stored on our servers.
Disclaimer of Warranty
STARIZ DOT NET internet service, including without limitation, all products and services and all text, graphics, links are provided to client on an ‘as is, as available’ basis and without warranty of any kind. no warranties, express or implied, including, but not limited to, those of merchantability or fitness for a particular purpose, are made with respect to STARIZ DOT NET or any information or software therein.
Limitation of Liability
STARIZ DOT NET only provide you services which not covered any support in terms of build a website, email linking or any other things which related to hosting or domain redirection.
Up-gradation in Hosting Plan
Only difference will be charge but expiry not extend which means hosting may expire on the same day which mentioned in the documents at the time of signup.
Degradation in Hosting Plan
Degradation may cost you Rs.500 extra for one time only at the time of renewal. You have a choice to transfer to any lower Plan as per your need.
Penalty take place after expiry of Domain and Hosting
Domain: It may cost you extra 100% as per Domain Renewal Fee (Maximum 29 days time)
Hosting: It may cost you extra 50% as per Hosting Plan Fee (Maximum 29 days time)
Incase if STARIZ DOT NET may not remain present in future then client may contact the following numbers for domain transfer. They demand your contact number, email, CNIC card details which mentioned at the time of Domain Registration.
Registrar Contact Phone: 0800-55355